Returns & Exchanges

At Restaurant City, we want you to be completely satisfied with your professional-grade kitchenware and home dining essentials. If your purchase doesn't meet your expectations, we offer a 30-day return window for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your box, covering any previous shipping marks.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, we will issue a refund to your original payment method within 5-7 business days.